Tidio Earns SOC 2 Type 2 Certification, Strengthening Trust in Its AI-Powered Customer Service Platform
GDPR, CCPA, EU-US DPF, AI Pact, and now SOC 2 Type 2 strengthen Tidio’s reputation as a privacy- and compliance-committed AI customer support software suite.
Tidio automates an ever-growing share of support tickets with fast, helpful, and truthful answers customers can trust.
Tidio provides a unified AI help desk solution for customer support teams worldwide.
Tidio earns SOC 2 Type 2 certification, reinforcing its commitment to secure, reliable, and human-aligned AI for customer service.
SOC 2 Type 2 certification validates our systems and principles: protecting customer data, keeping AI reliable, and ensuring our customers can confidently scale their businesses with AI.”
SAN FRANCISCO, CA, UNITED STATES, October 14, 2025 /EINPresswire.com/ -- Tidio, the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch, announced today it has achieved SOC 2 Type 2 certification. This independent audit confirms that Tidio meets the highest industry standards for data security, privacy, and operational reliability.— Hubert Jackowski, Head of Privacy & AI Governance
Following the company’s participation in the AI Pact, the SOC 2 Type 2 certification demonstrates not only that Tidio’s controls are securely designed, but that they are proven effective over time. It builds on the company’s existing security and privacy framework spanning encryption, network safeguards, and transparency initiatives detailed in the Tidio Trust Center.
This milestone reinforces Tidio’s broader commitment to responsible and trustworthy AI, where technology works in alignment with people, not instead of them. Through Lyro, Tidio’s conversational AI agent for customer service, businesses can deliver fast, reliable support without losing authenticity or trust.
The SOC 2 audit, conducted by A-LIGN, the leading provider in cybersecurity compliance, strengthens Tidio’s foundation for building secure, human-aligned AI - technology designed to provide accurate, truthful answers while keeping data safe and private. By combining transparency, reliability, and accountability, Tidio ensures that every AI-powered interaction supports the same standard of honesty and care that customers expect from a human service agent.
About Tidio
Tidio is the customer service platform that aligns AI and people, so businesses can scale support without losing trust or the human touch. Trusted by over 300,000 companies worldwide, Tidio combines a modern helpdesk with Lyro, a reliable AI customer service agent that works alongside humans to deliver fast, personal, and trustworthy experiences. Learn more at www.tid.io/newsroom
About A-LIGN
A-LIGN is the leading provider of high-quality, efficient cybersecurity compliance programs including SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI.
Bart Turczynski
Tidio
pr@pr-tidio.net
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